We're sorry that you're not able to join us for the original event date, but we thank you for giving us more than 24 hours notice. We're happy to help you reschedule, but there is a $20 rescheduling fee per our cancellation policy. 

After paying the $20 fee, we'll issue you a credit good for the amount you originally paid, less any additional trip specific cancellation penalties.

REFUNDS & CANCELLATIONS

• Reservations are NON REFUNDABLE within two weeks of the scheduled trip date (Explorer Trips have unique cancellation policies that supersede this policy. Please see the trip page for details on those particular policies.) 
• A full refund will be given for a cancellation with at least two weeks’ notice (national and international trips have separate policies), a 5% credit card fee may apply.
• A full trip credit will be given with one week’s notice.
• There is a $20 change fee (plus difference in trip prices, if any) for any reschedule within one week of the trip but outside of the 24 hour period prior to the trip.
• If you cancel within 24 hours, then you have the option of finding your own replacement for the trip, but we can no longer offer a credit or refund. 
• If a trip is rescheduled due to unsatisfactory snow/weather/trail/river conditions, full credit for the trip may be applied to any other trip for one year.
• Trip credits will be issued in the form of electronic coupon vouchers and assigned a single use dollar value. These coupon vouchers will be issued a unique voucher code and emailed directly to each unique participant.
• Please note: certain trips and events have specific restrictions on refunds and/or rescheduling. Please carefully read the full trip/event description for any special policies that apply.